Everything you need to know as a Vapetory member: your welcome code, how referrals and store credit work, shipping, and what to do when your parcel arrives.
Your welcome code
Members who joined before October 21, 2026 have a personal first-order code: ₱120 off your first order of ₱800 or more.
How to get it
- Log in at vapetory.ph
- Open My Account
- Your code is at the top of the page — tap Copy
- Paste it in the code box at checkout
Refer a friend — earn store credit
Share our Christmas Member Prices with friends. You get ₱100 store credit when it’s delivered.
How it works
- Find your referral code in My Account → Refer a friend. Share the code or your link.
- Your friend enters your code at checkout on their first order. During the Christmas campaign (until Dec 31) they already get Christmas Member Prices, so the code gives no extra discount.
- The day after their parcel is delivered, ₱100 credit is added to your account. No limit on the number of friends.
Store credit
Credit adds up — ₱100, ₱200, ₱500. Ten friends = a ₱1,000 order on us.
- Use it on any order with a subtotal of ₱1,000 or more: tick “Use my store credit” at checkout.
- Use as much as you have, up to the full order amount. Free shipping still applies on ₱800+.
- Valid for 180 days. Every new referral resets the expiry.
- If an order paid with credit is cancelled, the credit goes back to your account automatically.
Your balance is always shown in My Account → Refer a friend.
Shipping & payment
Shipping
- Nationwide via J&T Express
- Free shipping on orders ₱800+ (except when a welcome code is used)
- Orders are dispatched once payment is confirmed; same-day dispatch within Metro Manila
- Track your parcel from My Account → Orders
Payment
- InstaPay QR / bank transfer (GCash, Maya, any bank app) or Cash on Delivery
- For bank transfer, send the exact amount shown including the cents — that’s how we match your payment
- After paying, tap “I have paid” on your order page or send your screenshot on Viber
- Unpaid orders are cancelled automatically after 48 hours
Receiving your parcel
Please record a video when you open your package. It takes 30 seconds and it’s the only way we can file a claim with the courier.
1. Continuous unboxing video
- Start recording before opening the parcel
- Waybill sticker clearly visible and readable
- Keep rolling until every item is shown — no cuts
2. Photos (if something is wrong)
- Box/pouch from 6 angles — for missing or switched items
- Box/pouch with the waybill readable — for damaged items
- The damaged item, if any
- All items received
3. Send it to us within 1 day
Message us on Viber 0935 169 0107 within one day of delivery with the video and photos. We’ll sort it out right away.
Returns & exchanges
Report any problem within 1 day of delivery with your unboxing video and photos. We’ll replace or refund — no need to ship anything back.
What we cover
- Wrong item or missing item
- Damaged in transit
- Device not working on arrival
→ Replacement sent at our cost, or a full refund if the item is out of stock.
What we don’t cover
- Change of mind or flavor preference
- Opened or used pods and disposables
- Damage after delivery
- Reports made more than 1 day after delivery, or without an unboxing video
Refunds
Sent to your GCash or bank account within 5 banking days after we confirm the claim. COD orders are refunded via GCash.
Need help?
Message us on Viber 0935 169 0107 — order questions, payment confirmation, changes before dispatch. Member drops, payday deals and restock alerts are posted in our Viber group first.
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18+ only. GOVERNMENT WARNING: This product is harmful and contains nicotine which is a highly addictive substance. For use only by adults 18+. Not recommended for use by nonsmokers.